Terms of Service

The service

PageWarden is an uptime- and infrastructure-monitoring service: it performs checks you configure (website, SSL, domain, content, port, DNS), records results, detects incidents, and sends alerts. Features and limits vary by plan.

SMS/text message alerts

PageWarden offers optional SMS (text message) alerts under the program name PageWarden Alerts. If you opt in, we send transactional text messages about your own monitored websites (downtime and incident alerts, recovery notifications, and SSL-certificate expiry warnings), plus a one-time passcode used to verify your phone number when you enable the feature.

• Opt-in. SMS alerts are off by default. You enable them from your account settings by entering your own mobile number and confirming the one-time passcode we text you. We never add numbers on your behalf, and we do not send marketing texts.
• Message frequency varies and depends on the activity of the monitors you configure.
• Message and data rates may apply. Your mobile carrier's standard rates apply; PageWarden does not charge for the text messages themselves.
• Opt-out and help. Reply STOP to any message to unsubscribe from SMS alerts at any time. Reply HELP for help, or contact us at info@getpagewarden.com.
• Carriers are not liable for delayed or undelivered messages. We do not sell, rent, or share your mobile number or opt-in with third parties for marketing; our handling of your data is described in the Privacy Policy.

Accounts

You must provide accurate information, keep your credentials secure, and are responsible for activity under your account. You must be at least 18 and able to form a binding contract. Notify us of any unauthorized use at info@getpagewarden.com.

Acceptable use

You may monitor only targets you own or are authorized to monitor. You will not use the service to: probe, scan, or attack systems without authorization; circumvent access controls; send unlawful, infringing, or abusive content through alert channels; overload or interfere with the service; or violate any law. We may suspend accounts that abuse the service, including using it to facilitate denial-of-service or unauthorized scanning.

Plans, billing, and trials

• Paid plans are billed in advance on a monthly or annual cycle through our payment provider. Prices are shown on the pricing page and may change with notice.
• When you choose a paid plan you start a 3-day trial of that plan; your payment method is collected but not charged until the trial ends, and cancelling before then avoids the charge. Unless you keep the subscription, the account reverts to the Free plan at the end of the trial. Free accounts need no payment method and have no trial.
• Subscriptions renew automatically until cancelled. You can cancel anytime via the billing portal; access continues until the end of the paid period. Except where required by law, payments are non-refundable.
• You are responsible for applicable taxes.

Your content and data

You retain ownership of the configuration and data you submit. You grant us the rights needed to operate the service (e.g. to run your checks and send your alerts). Our handling of personal data is described in the Privacy Policy.

Availability and "as is"

We work to keep the service reliable but do not guarantee uninterrupted or error-free operation, and the service is not a substitute for your own redundancy and incident response. The service is provided "as is" and "as available" without warranties of any kind, to the fullest extent permitted by law. We do not warrant that monitoring will detect every issue or that alerts will always be delivered.

Limitation of liability

To the fullest extent permitted by law, Neon Frenchie LLC will not be liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, revenue, data, or goodwill, arising from or related to the service. Our total liability for any claim will not exceed the amount you paid us in the 12 months preceding the claim.

Indemnity

You will indemnify and hold us harmless from claims arising out of your use of the service or your breach of these Terms, including monitoring targets you were not authorized to monitor.

Suspension and termination

We may suspend or terminate access for breach of these Terms, non-payment, or to comply with law. You may stop using and delete your account at any time. Sections that by their nature should survive termination will survive.

Changes

We may update these Terms; we will post the new date above and, for material changes, provide notice. Continued use after changes means you accept them.

Governing law

These Terms are governed by the laws of the State of South Carolina, United States, and disputes are subject to the state and federal courts located in South Carolina, without regard to conflict-of-laws rules.

Contact

Neon Frenchie LLC, United States, info@getpagewarden.com.

These Terms are provided as general information, not legal advice. We review and update them as the service and applicable law evolve.